The Marketing Factbook provides you with unbiased research, analysis, hard data, know-how and consulting services in the whole range of marketing disciplines including the Customer Experience, Customer Loyalty, Knowing The Customer, Marketing Know-How, Marketing Technologies, and more...
Our renowned Business Factbook series (available in printed or Kindle format from Amazon, worldwide) provides a true goldmine of easily adaptable and up-to-date marketing strategies, walk-throughs, trends, technologies, research, suppliers and partners, plus all the supporting arguments you need to build a solid customer-centric marketing strategy: All the know-how, strategies and ideas you need to grow your business dramatically and get it right, first time, every time.
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Our Customer Experience experts examine the fast-changing field of CX, bringing you up-to-the-minute knowledge of the latest techniques and technologies, as well as the hard facts, figures and research needed to make the right decisions at the right times. Plenty of research over several decades has that customers who have a negative experience with your brand will not only leave but also do their best to take all their friends and family with them. In such a competitive environment, no brand can afford to ignore CX or the obvious impact it has on customers: get it wrong and they'll leave, but get it right and they'll multiply.
Our Customer Loyalty experts monitor and research all the latest news, research, developments, trends and forecasts affecting the customer loyalty landscape worldwide, offering you in-depth knowledge, know-how and ideas to help develop new and existing loyalty strategies, customer retention programs, and customer profitability initiatives. Should you launch a loyalty card, or a mobile loyalty app, or both, or neither? What level of reward will truly motivate your customers, and is it financially sustainable? In which sectors and businesses have customer rewards worked and in which have they failed horribly? We provide all the facts and figures you'll need to answer these and many other business-critical questions.
Our team of 'Knowing The Customer' experts and contributors cover all the latest studies, research, segmentation techniques, and developments in customer psychology you'll need to really get to know your customers properly. Just like the 'Mom and Pop' stores of days gone by, modern businesses need to know not only who their customers are, but what they're expecting - or hoping for - from their relationship with each brand, and that journey can only start by understanding the customer. Find out all about the latest ways to 'think like a customer' and learn about the technologies, touch points and techniques you'll need to build meaningful relationships with each and every customer.
Our Marketing Know-How team brings together all the latest market research, consumer studies, marketing know-how, hard data, and facts and figures from around the world. Whether it's understanding the most effective best practices, the mistakes that competitors have made, the impact of new technologies, what your customers will be thinking about next, or where your market is headed in the near future, we've produced stacks of research, innovative ideas, practical how-to guides and expert analysis, spanning every industry and region.
Our Marketing Technology experts cover all the latest and most important developments around the world, highlighting technologies that have the potential to help you develop and grow your business more rapidly and profitably, and exploring up-and-coming technologies that will be useful to keep an eye on in the near future. We provide all the hard data, technical specifications and dependable research you need to make business critical decisions about the technologies you'll want to get involved with, and how best to allocate that precious 'Tech CapEx' budget.
We provide unbiased research, analysis, hard data, know-how and consulting services in the whole range of marketing disciplines including the Customer Experience, Customer Loyalty, Knowing The Customer, Marketing Know-How, Marketing Technologies, and more.
Our lead author and Editor-In-Chief, Peter Clark, is a globally respected marketing veteran, thought-leader, conference speaker, editor, and published author. He was the co-founder and Editor of The Wise Marketer from 2001 to 2016, where he also researched and co-wrote the seminal Loyalty Guide and Marketing Guide series of business reports which are used daily by more than 2,000 major companies worldwide. He has provided additional content, insights and guidance for a number of leading marketing agencies' newsletters, and has consulted on numerous marketing campaigns in the travel, retail and leisure industries.
We also offer strategic-level consultancy covering all aspects of best customer marketing, customer segmentation, marketing best practices, customer retention, customer loyalty, and the customer experience (CX).